General Disability Policy
Our program supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations wherever possible. In addition, our program prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Our program is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact the support account. Please contact us before enrolling to determine if your needs can be met. Our program provides accommodations on a case-by-case basis and may not be able to accommodate all learning or physical disabilities. 

DEIJ Statement  ( link)
The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organizations subsequently cosigned the statement. This statement of principles reflects a position we invite every ICF Member, Credential-holder and accredited provider to subscribe to.

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities. As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice. We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world. 

Non-Discrimination Policy
It is the policy of the program that: • Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. • All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. • All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. • All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment. Participants who wish to report discrimination are encouraged to follow the grievance policy outlined below. Our program will promptly investigate all claims and reports of inappropriate conduct. 

Grievance Policy ( link)
Our program seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems.

Participation Policy 

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities. 

Attendance 

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meeting. If you have an emergency or become ill and are not able to attend a training or coaching session, please contact your instructor by emailing support -at- yourcourageouslife -dotty- com immediately. See below for more on Absences from training and from Mentor Coaching sessions. There are no exceptions to this policy; students who have missed too many training hours will not be able to graduate from the program and will need to re-take the program when we run it again during the following year.

Course Engagement 

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details. 

Code of Conduct 

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to: 

• Arriving on time to all sessions. 

• Attending all live sessions and mentor coaching sessions. 

• Having your camera on for virtual live sessions. 

• Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others. 

• Engaging in discussions with integrity and honesty. 

• Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors. 

• Embracing diversity and inclusion while respecting the dignity and humanity of others.

Partial Completion Policy 

Students who have missed too many training hours will not be able to graduate from the program and will need to re-take the program when we run it again during the following year. Program tuition is only for the full, end-to-end completion of the program. At this time, we are not able to offer credit for partial completion of a course. You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact support -at- yourcourageouslife - dotty - com

Payment/Fees Policy 

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by electronic invoice only; all payment methods were described in your Agreement which is signed before starting the program. All payment will be in USD. 

Refund Policy
Cancellation of a course must be made a minimum of 30 business days prior to the course start date to be eligible for a refund of any tuition payments, excepting the non-refundable deposit to hold your space in the program. The non-refundable deposit to hold your space in the program was marked non-refundable at the time a deposit was placed and is non-refundable under any circumstances. Cancellations made fewer than 30 business days prior to the course start, or after the course start, are not eligible for a refund of any portion of tuition and the remaining amount of tuition billed in installments is still due in full. To cancel, a written notice of cancellation must be made and shall be effective on the date the notice is received by the program at our support account, please note that we do not check email on the weekends. Refunds of tuition payments (excepting the non-refundable deposit) will be made within 30 business days following receipt of cancellation or withdrawal requests. 

Registration Modifications 

We do not allow modifications of registration such as substitutions of participants or transfer of course dates. 

Transfer of Credit Policy
At this time, we are not able to accept partial course credit from other organizations or programs. Even if you have completed a Level 1 or Level 2 accredited program, you must enroll in, participate in, and satisfactorily complete all requirements for the entirety of our program in order to be considered a graduate. Individuals with questions about this process should contact the support account.

Illness Policy + Making Up Sessions 

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact us at support -at- yourcourageouslife - dotty- com, immediately. 

For our program, you may miss up to 6 total training hours. If you miss between 6 - 10 hours of calls, you’ll need to “make up” the time so that you have never missed more than 6 total hours of training (e.g., if you miss 8 hours of training, you’ll need to “make up” 2 hours of time, which would bring you back to having missed only 6 hours of training). We describe that in more detail, in your Manual, including the limitations of what you can and can’t make up. 

Any course time missed is time missed. If you are chronically 15 minutes late to calls or exit calls early, the time you leave early is accrued and adds up as absence.

We cap lost time at 10 hours, and do not allow trainees to continually “make up” time if they have missed more than 10 hours of calls. Example: if someone has missed 10 hours of calls, they can make up four hours so that they do not exceed our 6-hour limit. However, if someone has missed 12 hours of calls, they are missing too much class time and have gone beyond the point where we will continue to allow you to make up hours. That is what we consider “Excessive Absence” and we do cannot certification to someone who is missing that much class time. 

Ten hours is our firm boundary around missed call time. We do not go back and forth over that line. Example: if someone misses ten hours of training time, then makes up four of those hours by attending a curriculum based bonus call, they are officially back at only having missed six hours of total training time. That’s great—we accept that—but if the person then misses yet another call of any kind, then that means that they are again dancing over that line of having missed calls, and at that point, making up hours is no longer an option, and certification is not an option. We cannot have someone repeatedly missing training time and then finding alternative ways to make up the time.

Missing Mentor Coaching

If you miss more any of mentor coaching sessions, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements. The cost for a Mentor Coaching session is $175 per hour-long session. Sessions must be made up prior to November of the calendar year during which you are a participant.

Statement on Ethics, Integrity, Transparency 

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here. 

Additionally, the program commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process, which is why all participants have access to a list of the course curricula in our catalog as well as detailed information about our refund policy in the Agreement that all participants sign prior to finalizing their registration. Further, we work to provide fair and equitable pricing for all programs by offering installment plans to ensure access and quality of coaching education. 

Ethical Marketing Agreement

Our program aligns with the principles of ethical marketing in alignment with the International Coach Federation’s Statement on Ethics, Integrity, and Transparency Policy. This statement identifies the ICF Core Values, Ethical Principles, and standards of behavior for all ICF Professional Coaches and Accredited Providers.

Our program is direct, open, and transparent in all marketing and communications with all current and future students, participants, organizations, and partners. What is and is not included in our program is clearly outlined in our agreement.

We will not share, sell, or otherwise mis-use your personal data and information, maintaining confidentiality and privacy for all participants. We adhere to the Anti-Spam legislation that provides boundaries for email marketing, and we will not send you direct email messages without: 1) obtaining consent, 2) clearly providing our identification information, and 3) providing an unsubscribe mechanism.